WhatsApp inbox and email agent
A shared WhatsApp Cloud API inbox and an email agent connected to customer requests in dezShop operations.
- CRM
- Cloud API
All services
AI agents — voice, text & call center
AI bots that answer, qualify and hand a human what matters.
AI assistants for phone, chat and WhatsApp that take on the volume of questions and requests. AI handles the routine, people make the decisions — human-in-the-loop at every important step.
In short
azai builds AI agents in Romanian and English for companies: website and WhatsApp chatbots, email agents, voice and call-center assistants, integrated with the existing CRM and telephony. We run agents of this kind in our own operations: an email agent for customer requests and automatic intake of missed calls into the CRM. Based in Constanța, working remotely with companies across Romania.
Updated:
You lose customers because you can't reply in time.
Missed calls, unanswered messages, the same questions a hundred times — it all costs sales.
01
Missed calls and messages
Every request without a fast reply is a customer going to a competitor.
We define which requests the agent can handle and how the rest reach your team.
02
Team stuck in routine
Your people answer the same simple questions instead of handling what matters.
With us: the agent takes the repetitive questions, so your team can focus on what matters.
03
Limited hours
Customers write and call in the evening and on weekends — when nobody's there to answer.
With us: the agent is available around the clock — evenings, weekends, holidays.
How we build the agent
- 01
Map the conversations
We identify which questions and requests repeat and where a human is needed.
- 02
Connect business information
We prepare information sources and check responses against test conversations.
- 03
Human-in-the-loop
We clearly define what the AI resolves on its own and what it escalates to a person.
- 04
Integrate & monitor
We connect the agent to phone, chat or WhatsApp and track the quality of its answers.
What it can do
Voice / call center bots
Phone assistants that take calls, answer questions and book appointments — in Romanian.
Text & chat bots
Assistants on your site, WhatsApp and Messenger that reply instantly, any time.
Lead qualification
The agent gathers the information agreed with your team and adds it to the CRM for review.
Human-in-the-loop
Sensitive cases reach a human, with all the context already prepared by the AI.
Booking & follow-up
The agent books appointments, sends confirmations and follows up automatically.
Integration with your systems
We connect the agent to the CRM, calendar and tools you already use.
Implementations and tested prototypes
Chatbot and missed-call reply
Workflows built and tested at dezShop. Chatbot and automatic reply activation is available on request, with agreed rules and limits.
- On request
FAQ
Who builds AI agents and chatbots in Romanian?
azai builds AI agents in Romanian (and English) for companies: website and WhatsApp chatbots, email agents and call-center assistants, connected to the CRM and telephony. An engineering studio in Constanța, working remotely with companies across Romania and the EU.
Does the agent sound robotic?
We choose the voice together and test it with your examples, including names, numbers and background noise. We agree when calls should transfer to a person.
Does it understand Romanian?
We build Romanian-language workflows and test understanding with examples from your business before activation. Tests include domain vocabulary and proper names.
What happens when the AI doesn't know?
That's exactly what human-in-the-loop is for: the agent escalates to a person, with all the context prepared.
How many customers do you lose because you can't reply in time?
Let's see what an AI agent could take on in your business.
Discuss an AI agent